Fully Managed Live Chat Support which starts delivering from the very first month

Packages

  • STARTERS

    $99

    per month

    Best For Low Traffic Website

    • Upto 30 Inquiries / Chats
    • 24 x 7 - 365 days Chat Agents
    • Single Website
    • Notification Through Email
    • Free Setup
    • Dedicated Account Manager
    • Free SEO Review of your
      websites & Report
    • Additional Inquiries / Chat: $3
    Get it now
  • MOST POPULAR

    $199

    per month

    Best For Medium Traffic Website

    • Upto 50 Inquiries / Chats
    • 24 x 7 - 365 days Chat Agents
    • Multiple Website
      (Max 3 websites)
    • Notification Through Our
      Own CRM & Email
    • Free Setup
    • Dedicated Account Manager
    • Full Website Study
    • Free SEO Review of your
      websites & Report
    • Additional Inquiry / Chat: $3
    Get it now
  • Recommended

    PRO

    $399

    per month

    Best For Medium Traffic Website

    • Upto 110 Inquiries / Chats
    • 24 x 7 - 365 days Chat Agents
    • Multiple Website
      (Max 4 websites)
    • Notification Through Our
      Own CRM & Email
    • Free Setup
    • Dedicated Account Manager
    • Full Technical Support
    • Full Website Study
    • Free SEO Review of your
      websites & Report
    • Additional Inquiry / Chat: $2.7
    Get it now
  • Enterprise

    $999

    per month

    Best For High Traffic Website

    • Upto 300 Inquiries / Chats
    • 24 x 7 - 365 days Chat Agents
    • Multiple Website
      (Max 5 websites)
    • Notification Through Our
      Own CRM & Email
    • Free Setup
    • Dedicated Account Manager
    • Full Technical Support
    • Full Website Study
    • Free SEO Review of your
      websites & Report
    • Additional Inquiry / Chat: $2
    Get it now
PRICING
Price / month (billed monthly)
$99 $199 $399 $999 Consult Live
Price / month (billed annually)
$95 $189 $379 $949  
CHAT AND MONITORING
*Pre-chat & post-chat surveys
 
Surveys to collect relevant information at the beginning and end of each chat.
*Agent rating
 
Visitor's feedback about agent to maintain service quality.
Visitor details
 
Visitor's basic details such as name, email, phone number and query type.
*Visitors tracking
 
Visitor's advance details such as country, city, browser, page visit etc.
up to 100 up to 400 up to 600 1000 (need more?)  
Transfers
 
Real time chat transfer to concerned department as per customer query.
*Chat tagging
 
Chat Tags helps businesses organize and categorize visitor's query and concerns.
*Work scheduler
 
Managing live chat agents effectively in peak hours.
STATS AND REPORTS
Daily Summary
 
Daily insights to stay connected with your website traffic inflow and live chat support offered.
*Chat Outsource Dashboard
 
Get all important chat insights at one place to make informed decisions.
*First response time
 
Get to know how quickly each of your visitors is being served.
*Average response time
 
Stay updated with overall activeness of our live agents.
ENGAGEMENT
*Automated greetings
 
Customize CANN messages as per your business requirement.
Proactive chats
 
Stay updated with total number of chats that our agents have triggered themselves to engage with your visitors.
Blocking
Banned visitors list
 
Block unwanted visitors and utilize your chat quota more smartly.
Language
English
 
French
 
default translations only default translations only
Arabic
 
default translations only

Hindi/Urdu

 
REPORTING
Basic Reporting
 
All important insights you need to have to gauge our live chat support such as total number of chat interactions and lead creation etc.
*Advanced Reporting
 
Get detailed report of overall chat interactions, lead creation, queries answered, ticket forwarding, real time issue resolved etc.
CUSTOMIZATION
*Pre-Post Chat Survey Forms
 
Options to create pre-post chat surveys as per your business requirement.
*Chat Banner Customization
 
Customize image and chat message on chat window according to your industry.
Customized Greetings
 
Recommend or suggest how your visitor should be welcomed.
BUSINESS CONFIDENTIALITY
*Confidentiality Protection
 
100% chat confidentiality and business data protection from Chat Outsource.
ARCHIVES
*Chat history
 
Keep chat transcript history record in your dashboard for better follow up
30-days 60-days 60-days 1-year
Email transcripts
 
Get complete chat transcript history straight to your inbox.
30-days 60-days 60-days 1-year