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Frequently Asked Questions

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What exactly do you offer? Or mean by Managed Live Chat Support?

We offer fully managed, 3rd party, end to end live chat agent support to businesses on their websites so that they can focus on what they can do the best. Meanwhile, we maintain the highest level of online chat support and help in generating more online leads.

Do you also offer chat software?

Yes. We offer Free Chat Software to all our Chat Outsource Customers. We will provide you a script which you can upload to your website backend and our Chat Outsource Widget will appear on your website.

Do you offer agents for every shift?

Yes, we do offer live chat agents to businesses during their preferred working hours. However, we empower your business to stay open around the clock throughout the year, if you want.

Do you offer customized plans?

At Chat Outsource, we offer two types of pricing modules; Agent-based pricing (Agent Pro & Agent 24x7 Packages) and Chat-based pricing (Chat Pro Package). All three of these packages have been tailored to ensure 100% Customer Satisfaction Rate in Guaranteed Lowest Prices across all industries. However, you can also customize a package. Click here to chat with our representative and create your own customized package now.

Will I be charged automatically, for my chat agents service package every month?

At Chat Outsource, we highly value the importance of customer consent & secured charging processes. Therefore, after your free demo is over, your dedicated account manager discusses our packages with you, helps you select the best suitable package for your business model & charges with your consent, through the payment method of your choice. However, once you are a part of our family of 1 Million+ Customers, you become entitled to get auto-billed through our PCI DSS Compliant Automated Payment System through which you get notified, invoiced & charged as per your total number of chats, in a particular month, along with a chat performance report on the 1st day of your new monthly billing cycle.

What if the number of chats on my website in a month is less than my activated package?

At Chat Outsource, we allocate top quality certified Industry chat experts to your website, as soon as you activate your monthly package, as per the number of chats you commit to us. Therefore, if by any reason, your website traffic is less than what you had planned, the remaining number of chats are not carried forward to the next month as our chat experts were already deployed on your project for that entire month. However, you are free to change your monthly package in the next month, if you are anticipating less chats in future. We have no lock in contracts. You can upgrade, downgrade or cancel at any time.

What if the number of Chat on my website in a month exceeds my current package?

If the number of chats on your website exceeds your current package, then we will automatically upgrade you to the next best package without disrupting our chat services. The differential amount of your Current VS Upgraded Package will be auto charged on the 1st day of your next billing cycle. However, you are free to change your monthly package in the next month, if you are anticipating less chats in future. We have no lock in contracts. You can upgrade, downgrade or cancel at any time.

Do You Provide Free Live Demo?

Yes. We provide a basic and completely Free Demo. Our certified live chat agents can be ready as early as 2 hours for your demo. Click here to Request a Free Live Demo!

What is Free Demo?

It’s Free & Basic! After carefully evaluating your website’s current performance statistics through our patented website evaluation system, Website Analytica ® our certified live chat agents prepare over your knowledgebase. We Will email you a Free Live Demo Link. Once you click on the link, you will land on our website's demo page with the look & feel of your website. You can chat with our agent as a customer to test his knowledge & chat management expertise in reference to your website. Our agent will chat with you as your company’s representative. Once you are completely satisfied, you can select a package that suits your needs best and get started.

How your team will know what services & product I sell?

We know that you value your website visitor. Keeping in mind that every business has its own dynamics, we design a comprehensive offshore customer support model which focuses to provide the best customer experience that businesses love. We also provide knowledge-based training to our live chat agents that we devise with our clients to ensure SOPs are not compromised.

What type of training will be provided to your live chat agents for my website?

To maintain the highest level of offshore customer support, we continuously provide them with a broad range of customer care training focused on your company and services or products that you offer. It includes basic company info, services and products, company policies, processes and procedures, payment queries and refund exchange process and policies customer commonly ask for. We also train them to understand your customer demography, market, industry, competitors etc.

How do you maintain quality?

Our aim is to set a new quality offshore customer support benchmark in the industry that gives a competitive advantage to all of our customers. To achieve this, we train our live chat agents to go beyond customer expectation meanwhile ensuring client’s SOPs.

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