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What exactly do you offer? Or mean by Managed Live Chat Support?
We offer fully managed, 3rd party, end to end live chat agent support to businesses on their websites so that they can focus on what they can do the best. Meanwhile, we maintain the highest level of online chat support and help in generating more online leads.
Can I check my chat counts and history?
Yes, we also offer state-of-the-art fully managed live chat helpdesk that empowers businesses to monitor each and every interaction that our live chat agents have on their website. Click here to view our chat software features.
Do you also offer chat software?
No, we do not provide chat software to our customers. Chat Outsource can provide you with a team professional live chat agents and an advanced helpdesk that enables to monitor everything. Click here to view our chat software features.
Do you offer agents for single shift?
Yes, we do offer live chat agents to businesses during their preferred working hours. However, we empower your business to stay open around the clock throughout the year, if you want.
Do you offer customized plans?
We have super customized outsource live chat support price plans for everyone. Be it a startup, business or enterprise. Click here to customize your plan.
Will my unused chats quota will be carried out to the next month by default?
Yes, all of your unused monthly chat quotas will automatically be carried out to the next month and so on as long as your plan remains active with Chat Outsource.
Do you provide free trial?
Yes, we do provide a completely free trial to interested customers. Click here to request a demo!
How your team will know what services & product I sell?
We know that you value your website visitor. Keeping in mind that every business has its own dynamics, we design a comprehensive offshore customer support model which focuses to provide the best customer experience that businesses love. We also provide knowledge-based training to our live chat agents that we devise with our clients to ensure SOPs are not compromised.
What type of training will be provided to your live chat agents for my website?
To maintain the highest level of offshore customer support, we continuously provide them with a broad range of customer care training focused on your company and services or products that you offer. It includes basic company info, services and products, company policies, processes and procedures, payment queries and refund exchange process and policies customer commonly ask for. We also train them to understand your customer demography, market, industry, competitors etc.
How do you maintain quality?
Our aim is to set a new quality offshore customer support benchmark in the industry that gives a competitive advantage to all of our customers. To achieve this, we train our live chat agents to go beyond customer expectation meanwhile ensuring client’s SOPs.