Reduce website's cart abandoning rate
If you own an e-store and you have not designed a foolproof support system for your ecommerce business, you may not have an idea how frustrating it can be to experience bad customer support on a website.
However the good news is that once your customer gets the proper attention and care they expect while placing an order on your ecommerce website, they will become repeat customers. Professional Live Chat support plays a vital role in reducing website’s cart abandoning rate and we master in this art. Outsourcing your website live chat support to us will make you achieve higher return on investment.
We Can Help If
- You have no member dedicated to operate your website live chat.
- Your employees are not properly trained to address visitors concerns.
- You do not have enough trained resources to deliver high quality live chat service.
- You already have live chat team, but the chats do not convert into leads.
- You are already outsourcing live chat, but the quality of the conversations is disappointing.
- You want to keep your live chat support available 24 /7/ 365 for your website visitor.
From the sales side, customers who use Live Chat on our site are 4.85 times more likely to make a purchase and their per-session value is almost 400% higher than the site average. – Kyle Therriault, VP of Internet Strategy & Business Development at AutoAccessoriesGarage.com
What We Can Do
- Reduce expenses
- Increase sales
- Improve customer loyalty
- Discover customer pain points
- Faster problem resolution
- Customer convenience
- Competitive advantages
- Expand market reach
- Proactive outreach
- Reports and analytics