Why Choose Chat Outsource for Live Chat Support Services?

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Lead Generation

Throughout the chat session, your dedicated support agent will collect customer email and phone details, along with the details of the inquiry which will be posted to you within 60 seconds as a pre-qualified lead. So you can act promptly.

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Optimizing Conversion

Find out which of your AdWords clicks convert into chats and keep track of the effectiveness of the campaigns and see what deliver you essentially the most useful traffic.

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Intelligent Chat Routing

Our system distributes chats based on operator availability, language settings and level of training so visitors always get the best experience.

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Smart
Triggers

Our smart backend system allows us to set custom triggers to the visitors of your website. E.g. if a visitor is returning the third time, he/she will get an auto invitation with today's offers.

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Cross Platform Support

Whether you prefer Windows, Mac or any other OS, our software will work seamlessly on all platforms no matter what.

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Social Media Friendly

Nowadays, almost everyone has a personal profile on one or the other social media websites. Social integration helps the chances for your business to be shared by your customers on the web.

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Continual Chat

The chat window will go wherever you would go. e.g.: if you open a website homepage and then click on another page, the chat window will keep showing actively on each page of that website.

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Multi-site Support

For companies with multiple websites or different landing pages, we have a special feature which allows us to host all your chats at one place.

Make It Over Your Own Way

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Customized Chat Window

We like consistency and so does our chat software, you can maintain the same color and graphics as you have on your website or other marketing collateral. Not just that, you can have your own logo on the chat box too!

Customized Training

We will create a training program customized according to your needs after understanding your business ethics and needs. All responses and conversations will be exactly the way you would speak to your prospects yourself!

Engage Your Visitor In
A More Personalized Way

Customer Identifier

Our chat agents can identify your returning visitors and greet them using their name, eg: Hello Terry, how may I help you today? How personalized is that!

Custom Greetings

Posting a tailored greeting can be the most effective way of starting a conversation. We implement a custom message to each website of your page which triggers when a visitor enters your website.

Multilingual Support

Our Live Chat service supports more than 5 languages – the most compared to any other provider – so you can cater to a wider audience.

Powerful Analytics On Your Finger Tips

Real-Time Reporting

Learn how to get the best customer service results based on information gathered from your customer behaviors and also know how well your dedicated support agents are performing for you.

Visitor Tracking

Our chat agent closely monitors your website visitor's location and acts accordingly. We can see if the visitor is local, interstate or overseas which helps serve “your clients” better.

Business Intelligence Reports

Our powerful Business Intelligence reports make it easier for you to look at your business performance so you always stay in control.

Flawless Backend Support

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CRM Integration

Our technology seamlessly integrates with your existing CRM software so customer and revenue management is never an issue.

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High-speed Cloud

The chat will not affect your website page load timing as the applications are using heavy duty cloud hosting and also has Asynchronous Loading to overcome overloads.

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Mobile Optimized

Usage of mobile phones is predicted to reach up to 70% in 2017. Keeping that in mind live chat is incomplete without the focus on mobile friendly experience.

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Co-browsing Ready

Co-browsing works like a personal GPS for your visitors on your website. Our support agents can help navigate your website visitors through your website in real-time because we want to make sure you never miss a sale or appointment!

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