Customer Engagement

Online Agent service and its benefits in comparison to support mediums

    Excellent customer service is the top priority of any successful business today. On top of providing a quality product, it is also very important to provide customer service that provides that makes other processes easier and faster for your customer base. Online agent service plays a very important role in the procedure of… Read More Online Agent service and its benefits in comparison to support mediums

Customer Engagement

How to build a positive customer relationship with your clients using live chat

  We all have come across this famous proverb over and over again “First impression is the last impression, ” and just like its true for all walks of life it’s also true when it comes to providing quality customer support through live chat. To create a perfect chat greeting that’s able to engage and… Read More How to build a positive customer relationship with your clients using live chat

Customer Engagement

Best customer support practices to guarantee quick response through live chat

  If you want to efficiently provide the best support to your customers it is vital that you provide quick responses to your customers. How fast your support team reply to customer queries is one of the most important factor for customer satisfaction. Over 50% of the customers report dissatisfaction if they are unable to… Read More Best customer support practices to guarantee quick response through live chat

Customer Engagement

Best practices to gain customer loyalty through offshore agent support

  To connect with more online audiences more and more businesses are opting offshore agent support for providing customer service. Every interaction that happens with a client is going to help develop a positive and long lasting relationship with your customer base. If the interaction with the customer leads to a positive experience, it’s going… Read More Best practices to gain customer loyalty through offshore agent support

Customer Engagement

Essentials of Customer service, Text chat operators should take care of

  Chatting online may come as second nature to everyone in this world of technology these days. However, working as a text chat operator is different and require a different set of skills and is not everyone’s cup of team. Communicating professionally to provide customer service is very different from personal chat. Here is a… Read More Essentials of Customer service, Text chat operators should take care of

Managed Live Chat

Simple steps that can help you measure and uplift your customer service

  Providing the best customer experience has become the key to business success these days. According to stats 73% of clients rate customer experience as the most important factor.However, there are very few companies who are providing the optimal level of customer experience.But how do you measure the standard of your customer service? In the… Read More Simple steps that can help you measure and uplift your customer service

Managed Live Chat

Elements of customer service most important to your clients

In order to have a successful business it is imperative that you emphasize more how you sell your products than what you sell. Making marketing a vital element for the success of your business. Having said that what’s equally important is the customer journey. A good product with poor customer service is detrimental. Hence, making… Read More Elements of customer service most important to your clients

Managed Live Chat

Importance of evaluating and bringing changes to your customer service

To keep your customer support with the best of skills continuous training is considered mandatory. Your client’s preferences and needs can change, you might be introducing new products, and there may be many changes that come along. Hence, providing a one-off training to your customer support is not going to help and will negatively impact… Read More Importance of evaluating and bringing changes to your customer service