If you are operating an e-commerce business, then you are well aware of the problems that you might face while dealing with online customers without a proper online agent service. Also, customers often deliberate on your web pages and leave without completing the transactions. This is because there is no one to engage them, provide them more information and a little push that they might need for buying products from your webpage. Hence online agent service is essential to give your webpage an edge to enhance your sales volume.
Following are some reasons why your business will benefit from live chat support;
Live Chats are loved by the customers
Online chat service is one of the best ways instantly communicate with a company.Not only has it become the leading method for online support but it also yields to the highest customer retention rates.
As per a leading study, live chat feature is becoming the leading source for customers to contact stores and businesses. In percentile, 42% of customers believe that live chat helps them resolve their issues and makes them more satisfied customers.
When customers are engaged with an online chat service, their overall experience is quick and simple. All they need to do is ask the agent about certain specifications of the product, and the chances to complete the transaction increase ten folds as they feel reassured after getting more info about their desired product.
Businesses love online chat service as much as the customers. As per a poll conducted recently, almost 62 percent of the Internet consumers said that they would be happily purchasing more products online if there was live customer support available. Businesses have witnessed massive boosts in sales, as much as 40 percent increase in their sales volumes after introducing the live chat option on their e-commerce webpage.
This is because customers are habitual of the shopping experience in their daily lives, where a salesperson is telling them the specs and qualities of the product. And though the specs are already mentioned, having live chat representative repeat it for them and answering all the queries regarding the product, helps them in creating a sense of confidence and reassurance on the product they are about to purchase.
Reduced Service Costs
As online chat service uses live chat, they are open to all the necessary information, may see the decrease and increase in the sales volumes and hence the businesses tend to recognize shopping patterns and changing trends in the customer’s choice. They could upgrade their offerings as per the wants of the customer, saving them a considerable amount of the investments in keeping inventories. Also outsourcing the online chat service is cheap as compared to hiring a sales support team. Hence further decreasing the cost.
It is hence encouraged that if you own an e-commerce business, having online chat service would benefit your business by both – saving huge costs and increasing your sales volumes massively. Making it the perfect tool for your online business.